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FAQ

Frequently Ask Questions.

Find quick answers to all your queries with Verse Telecom’s comprehensive FAQ section, designed to enhance your understanding of our Fibre Internet and Voice Services.

Verse Telecom Fibre Internet Services

Questions Q1: What is fibre internet?

A: fibre internet uses fibre-optic technology to deliver internet connectivity. It consists of tiny strands of glass that transmit data as light signals, allowing for faster speeds and more reliable service than traditional copper lines.

Q2: What does the installation process involve?

A: Installation includes running a fibre-optic line to your home or business, setting up the necessary equipment, and ensuring your connection is active and stable. An installation technician will handle the process and answer any questions you might have.

Q3: Do I need special equipment for fibre internet?

A: Yes, fibre internet requires a fibre-optic modem, often called an Optical Network Terminal (ONT), and a compatible router. These will typically be provided by the internet service provider.

Q4: What kind of customer support do you offer?

A: We offer 24/7 customer support with various contact methods, including phone, email, and live chat. Our dedicated team is always ready to assist with any issues or inquiries you may have.

Q5: What are the expected speeds with your fibre internet packages?

A: Speeds can vary based on the package you select. Our service offers some of the fastest speeds available in the market.

Q6: How much does fibre internet cost?

A: Pricing depends on the package you choose. Our plans start from ₦15,000 per month, with various tiers to meet different needs and budgets.

Q7: Are there data caps on any of the fibre internet packages?

A: No, all of our fibre internet plans come with unlimited data, so you don't have to worry about overage fees or running out of bandwidth.

Q8: Can I use my existing router with your fibre internet service?

A: If your router is compatible with fibre-optic technology and supports the speeds of your chosen package, it may be possible. However, for the best experience, we recommend using the router provided by our service.

Q9: Is fibre internet suitable for online gaming and streaming?

A: Absolutely; fibre internet provides a low latency and high-speed connection ideal for online gaming, streaming movies, and video conferencing.

Q10: How reliable is fibre internet during inclement weather?

A: fibre internet is less prone to weather disruptions than satellite, radio/wireless or copper-based services, as the fibre-optic cables are usually buried underground, providing consistent service regardless of weather conditions.

Q11: Is fibre internet available in my area?

A: Availability can vary based on location. Please contact us directly to check the coverage in your area. Call to action button

Verse Telecom Voice services

1. What are voice services?

Voice services are telecommunication services that allow users to communicate via the Internet or other networks.

2. Can I keep my existing phone number if I switch to Verse Telecom's voice services?

Yes, in most cases, you can transfer your existing number to our service without interruption, but this needs to be evaluated by our team of experts, who will advise accordingly.

3. Do I need special equipment to use VoIP services?

You may need a VoIP-enabled phone or an adapter for your traditional phone. However, you still have the option to use the PC, Web or Mobile app for Verse Telecom voice and collaboration services.

4. Are Verse Telecom's voice services compatible with my current business phone system?

Our services are designed to be compatible with various business phone systems. We can work with you to determine compatibility and the necessary setup.

5. What kind of internet connection do I need for high-quality voice service?

A stable and high-speed internet connection is recommended for the best voice service quality, ideally with a reliable upload and download speed. Our dedicated Fibre internet services give you the perfect internet speed and connection for the best voice and video conferencing services.

6. Can I use my mobile device with Verse Telecom's voice services?

Yes, we offer mobile solutions that allow you to make and receive calls with your business number on your mobile device.

7. Are Verse Telecom's voice services available internationally?

Our services are available for international calls, but availability and rates may vary. Please get in touch with us for specific country information.

8. How does Verse Telecom ensure voice service quality?

We use Quality of Service (QoS) technology to prioritise voice traffic over other types of internet traffic to ensure clear and uninterrupted calls.

9. Is there a limit to the number of concurrent calls I can make with Verse Telecom's voice services?

The number of concurrent calls typically depends on your chosen plan and bandwidth. Please get in touch with customer service for more information.

10. Does Verse Telecom offer customer support for voice services?

Yes, we offer dedicated customer support for all our voice service clients, ensuring you have the help you need when you need it. Please get in touch with customer service for more information.

11. What is the pricing structure for Verse Telecom's voice services?

Pricing varies based on the service package, call volume, and additional features. We offer scalable solutions to fit a variety of needs and budgets.
Address: Alliance Plaza, Plot No 771, Ishaq Dauda Moh’d Crescent, Wuye Abuja
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